ARP Community Health Worker

Position Summary

Temporary position until 7/31/2023. Provides the community with COVID test kits, personal protective equipment (PPE), and the latest COVID vaccinations, as well as outreach services to Native Hawaiian individuals and families on the island of Oʻahu to improve a client/patient’s quality of life. Under the direction of the ARP Operations Manager, the Community Health Worker (CHW) carries out functions within culturally appropriate service delivery programs in the community that include client identification; assists with or provides health promotion/education activities. The CHW is a community member who serves as a “bridge” between health care consumers and providers to improve health and promote healthy lifestyles. Incumbent works together with the staff within KOM to meet the client’s needs.

­Essential Duties and Responsibilities

  • Identifies clients who are appropriate for Ke Ola Mamo services as outlined in grant goals and objectives.

  • Travels site-to-site to locate and communicate with potential clients.

  • Visits individuals and families in their homes to explain supportive services and resources available to them.

  • Keeps careful records of all contacts made and follow-up as necessary, providing case management of clients/patients.

  • Speaks before neighborhood groups to establish communication and rapport between persons in community and Ke Ola mamo, to publicize supportive services.

  • Attends community meetings, health fairs and represents KOM as requesting by ARP Operations Manager; to understand community issues and build relationship with community members.

  • Provide the community with COVID test kits, personal protective equipment (PPE), and the latest COVID vaccinations.

  • Assists with health promotion/education activities.

  • Explains programs and procedures and answers general questions to potential clients by providing services to clients inclusive of assessment/reassessment; coordination of provider services; and, the development of an individualized care/service plan with a prescribed time frame with outreach workers.

  • Distribute flyers, brochures, or other informational or educational documents to inform members of the Native Hawaiian population.

  • Provide feedback to health service providers regarding improving service accessibility or acceptability.

  • Prepares and maintains client records, utilizes tracking mechanism database created for identifying, tracking and providing additional services as needed. Ensures confidentiality of client records, sharing pertinent information only with the client’s approval.

  • Works with all levels of Administrative and Clinical staff to develop and implement programs that promote health and access to heatlh.

  • Ensures adherence to federal, state and local laws, rules and regulations.

Other Duties and Responsibilities

  • Attend monthly staff meetings.

  • Attend weekly ARP meetings

  • Routinely uses KOM database and other computer systems including e-mail, Internet, word processing and electronic health records (EHR).

  • Performs other related duties and responsibilities as assigned by the Client Services Manager.

  • May collect data to help identify community health needs and gather latest COVID-19 information.

  • Attends ongoing training.

  • Provides monthly status report to ARP Operations Manager.

Working Conditions

Indoors and outdoors, under a variety of conditions in the community.

Working Hours

Normally 8:00 a.m. to 5:00 p.m., Monday through Friday.  Some evening and weekend work may be required; dependent on requirement of position duties and responsibilities.

Qualification Requirements

Knowledge, Skills and Abilities Requirements

  • Knowledge of:

    • Native Hawaiian cultural values and practices in the delivery of health care services.

    • Community needs, health, and human service agency resources.

    • Technology and automation

    • Principles and practices of effective community health outreach and case management.

    • Software applications used by KOM: eClinicalWorks (eCW)

  • Skill in:

    • Integrating Native Hawaiian cultural sensitivity methods in delivery of service

  • Ability to:

    • Advocate on behalf of the client by means of locating resources to meet as many of the client’s needs as possible and connecting the client to identified resources; to assess the client’s progress and the effectiveness of the treatment plan interventions; to ensure the client receives services in a timely and effective manner.

    • Document interactions with clients and service providers, to facilitate communication

    • Address the public and professional groups

    • Perform outreach services

    • Prepare and maintain reports and records

    • Work effectively and independently with various levels of Administrative and Clinical managers, coworkers, and staff within KOM and with community leaders and provider/agency representatives.

    • Establish and maintain effective working relationships with employees, other agencies and the public

    • Maintain composure under time restraints and when serving clients.

    • Maintain accountability and confidentiality.

    • Prioritize tasks, good time management, and demonstrate high integrity

Other Requirements

  • Have valid driver’s license and use of a personal vehicle for work with proof of adequate automobile insurance coverage.  May use company vehicle for business of the organization.

  • Driver’s abstract without any moving violations within the past three (3) years.

  • Valid COVID vaccination card at the time of application.

  • Valid tuberculosis clearance within one (1) year.

Education and Experience Requirements

  • High School or equivalent (Required)

  • Associates or bachelor’s degree in Human Services preferred, but not required.

  • Minimum 2 years of general work experience which involved: meeting and dealing effectively with people, demonstrate the ability to establish and sustain positive relationships with individuals, provide pertinent information, and recognize and identify basic human needs and motivations

  • Minimum 2 years of experience working with: Native Hawaiian population, community agencies, providers and insurers; outreach experience 2 years preferred

  • Computer literate: knowledge of Microsoft Office applications, ability to learn KOM’s electronic health record

  • One (1) year working experience with the State of Hawaii Medquest program

  • Any combination of education and experience that would provide the necessary knowledge, skills and abilities to perform the essential functions of this position

Job Type: Full-Time, Temporary

Pay: $15.00 - $20.00 per hour

Benefits:

  • 401(k)

  • 401(k) matching

  • Dental insurance

  • Employee discount

  • Flexible spending account

  • Health insurance

  • Life insurance

  • Paid time off

  • Professional development assistance

  • Vision insurance

To be considered for employment, interested applicants must submit a resume to:
hpila@keolamamo.org or fax at 808-848-8001.